Refund policy
We accept returns within 30 days of delivery.
How to return
- Email us at cs@steeltimeny.com with your order number before sending anything. Items sent back without contacting us first will not be accepted.
- We will reply with the return address and the next steps.
Who pays the return shipping
- You changed your mind: the customer pays the return shipping, for orders inside and outside the United States. We do not provide prepaid return labels. We recommend a trackable service, because we are not responsible for returns lost in transit.
- We sent the wrong item, or it arrived damaged: we cover it. Email us a photo of the item (and of the box, if it arrived damaged) and we will send you the correct item or a replacement at no cost. If we need the item back, we pay the return shipping.
Conditions
Returned items must be unworn, in the same condition you received them, and in their original packaging. Gift cards cannot be returned.
Refunds
Once we receive and inspect your return, we will email you to confirm the refund. Approved refunds go back to your original payment method. Your bank may take a few business days to post it.
Warranty
All jewelry has a 1-year warranty against manufacturing defects. Email us your order number and a photo of the piece.
- First 6 months after delivery: free replacement.
- Months 7 to 12: we replace it and you only pay the $5.95 shipping.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.
- Choosing a selection results in a full page refresh.
